Client Services

ADNZ is focused on providing a reliable, professional and individualised service to all ADNZ clients. We value their feedback and work closely with extended family to ensure all factors are considered when providing our service.

To provide an effective Assistance Dog it is important to understand each clients circumstances, in particular, how their disability affects their daily living, what environment the dog will live in, where they will travel and what support networks are available.

We conduct a thorough interview and assessment of each applicant, train a dog to suit their individual needs and ciircumstances and then provide ongoing follow-up support to ensure the team continue to work effectively over time.

Interview and Assessment

A thorough interview and assessment is conducted for each applicant. This allows ADNZ staff to gain an understanding of the applicants needs and circumstances, and it also provides an opportunity for the applicant and their family to ask questions and gain a better understanding of Assistance Dogs.

Dog Training

It takes approxiamtely 6 months to train each dog, although the time may vary depending on the progress of each dog and the tasks required for the applicant. During the training process ADNZ staff are gaining a better understanding of the dogs temperament and begin looking for a suitable team match. The core training is then expanded to include tasks specifically required for that potential team.

Matching the Team

The process of team matching involves consideration of the dogs unique characteristics and requirements, with the clients needs, preferences, lifestyle and living environment.

Team Training
Once placed with the client, the team begin living and training together. The client and their family are taught by an ADNZ instructor how to interact with their dog, how to reinforce appropriate behaviours and how to establish relevant boundaries of behaviour. This intensive phase of training takes 2-8 weeks, depending on the individual progress of the team.

Follow-Up Care

Regular support and follow-up is provided to each working team to ensure they keep working well together. Over time many trained behaviours can breakdown and other inappropriate behaviours or bad habits can surface resulting in a breakdown of the working teams skills, respect and relationship. Therefore ongoing support is critical to support the team throughout their working life.